Kwik Kar Lube & Tune #114 at 12380 Barker Cypress Rd at 290 in Cypress, TX. The owner is Albert Lee and his family. 5/15/08 had noise in the rear of the Suburban so we took to Kwik Kar and they said the rear end differential needed to be rebuilt - cost ~$2,500. Kwik Kar stated there were no other issues. I gave them permission to rebuild. 5/16/08 I received a call from the Kwik Kar stating that they did not check the transmission and that both the transmission AND the diff. had to be rebuilt - cost $5,200. I agreed to have them repair both items.

9/2/08 had a popping sound coming from the Suburban. We had Kwik Kar work on the Suburban. 9/3/08 I received a call from Albert Lee and he stated major repairs were needed - his quote $700-$1,400. Albert stated that these were new problems. 9/6/08 3:15 PM I met Albert & only item I authorized him to complete was a repair quote & initial. 9/6/08 6:15 PM Albert showed me a repair quote for $584. He wanted me to ok the quote - Kwik Kar to do the work. Albert would not print/initial a quote. Albert changed his story and stated that he completed the major work and he wanted a happy customer-BS. I did have a Goodyear Service Manager who is ASE certified inspect the Suburban on 9/8/08!.

- I did not agree or give him approval to complete this work - only a quote:.

- I asked Albert to show me all the old parts from the Suburban & Albert stated that he did not have the parts.. Per the Goodyear Services manager - auto shops would not receive any credit & do not recieve same day credit". In the Goodyear all credits are picked up once per week".

- How did he order the parts/install/credit the parts in 3 hrs? Per Goodyear the standard time to complete is 5-6 hrs min!.

- I asked him to show me all the new parts that were replaced on the Suburban:. Mark who after inspection states that the parts that parts were not new installed parts..

My recent experiences with Albert Lee & Kwik Kar have been fraudulent and predatory practices. Albert Lee forces his customers to pay an exorbitant amount of money for unwanted or unnecessary auto repairs.

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